All of our products are carefully inspected for quality.
In the rare event you receive a product that is damaged or flawed please provide a photo for review via email at email@example.com and we will happily replace your item free of charge or issue a refund.
CHANGING YOUR ORDER
We process orders very quickly so all requests for modifications must be made within 24 hours of ordering. Any requests outside of 24 hours will not be accepted. To request a change to your order please contact us via email at firstname.lastname@example.org. We are then going to check the real-time status of your order and let you know if changes can be made.
CANCELING YOUR ORDER
All requests for cancellations must be made within 24 hours of ordering. Any requests outside of 24 hours will not be accepted. To request a cancellation of your order please contact us via email at email@example.com. We are then going to check the real-time status of your order and let you know if cancellation is applicable. If the order was already processed, then we cannot accept your request for cancellation.
We do not accept cancellations for the change of mind*.
CUSTOMER SHIPPING ADDRESS RESPONSIBILITY POLICY
We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone). Please double-check your shipping address before you submit your order. We want to make sure that you get your package safe and sound to your front door.
In the event you entered the wrong shipping information and a package is returned to us, you are solely responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address. We cannot accept responsibility for wrong shipping information entered during customer checkout.
CUSTOM PRINTED ITEMS POLICY
The custom printed items in section (A) below are non-refundable and are not eligible for return or exchange for the change of mind*. Our items all vary per print, as they are custom & we do not keep them in stock.
(section A) - custom printed products: apparel, phone cases, shower curtains, towels, linen totes, yoga mats, pet beds, bowls, cutting boards, mouse pads, pouches, large & small leather totes, shoulder bags, saddlebags, linen totes, mugs, beer steins, stickers, wall art, tapestries, pillow covers, blankets, high top shoes, low top shoes, slip on shoes, sneakers, casual shoes, boots, backpacks, crew socks, and leggings.
Custom printed products with sizes are generally non-refundable and are not normally eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly.
If you have received an item marked as a gift that was purchased in our store and wish to return it you can only get a refund in the form of store credit for the value of your return. Once your returned item is received, a gift certificate will be sent to you via email.
ITEMS SIZING POLICY
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Please see the size chart of your item before placing the order as products with sizes are generally non-refundable and are not normally eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly.
This policy is especially applicable to items such as our custom printed shoes and leggings.
Returns and Exchange
We keep the reasonable price of our products by not adding the price of returns shipping fee to it.
If you wish to exchange your product you will be responsible for the return cost and the additional shipping cost. For the exchange directions please contact us at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We do not offer replacements for the change of mind*.
The item you are returning must be in the original packaging, unworn, unwashed, unused and with all original tags/labels attached. You also need to provide proof of purchase.
You will be responsible for your own shipping costs for returning your item.
If you are returning an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
For the additional details on your return please contact us at email@example.com.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, gift cards, downloadable software products, health, and personal care items.
If you wish to request a refund please contact us at firstname.lastname@example.org.
If your request for a refund is applicable we are going to send you the details of your return via email. Once your package is received and inspected, you will be notified that we have received your returned item. If the item returned meets our Returns and Exchange Policy your refund will be approved.
If your refund request is approved your refund will be processed. Credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have been issued a refund, please allow 3 to 5 business days to pass for the funds to clear in your account, depending on the payment method used to place your order.
Shipping costs are non-refundable. All "Free + Shipping" offers are non-refundable once shipped. Due to hygiene purposes, all lingerie items including underwear, swimsuits, nursing bras, bra pads and bra accessories are not eligible for return. We do not accept refunds for the change of mind*.
LATE OR MISSING REFUNDS
In the rare event you haven’t received your refund within 10 days please first check your bank account again. If the funds do not appear please contact your credit card company and after that contact your bank. There is often some processing time before a refund is officially posted.
Our policy lasts 30 days for select retail items unless custom printed. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We reserve the right to change this Policy at any time without notice to you. Any changes will be effective immediately upon the posting of the revised Policy and your use of our Site indicates your consent to the Store Policy posted at the time of use.
It is at our discretion to waive this policy based on the circumstances.
*"Change of mind" includes purchases you have made in error, items you don’t want anymore, items that don't fit the way you would like or unwanted gifts.